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Cancellation and Refund Policy

This Cancellation and Refund Policy ("Policy") governs the cancellation and refund process for lodge bookings made through ("Website"). By making a booking on our Website, you agree to comply with this Policy.

1. Cancellation by Guests

1.1 Cancellation Fees

The cancellation fees and refund eligibility for a booking may vary depending on the specific room and its cancellation policy set by the Sibi Lodge. Guests are responsible for reviewing and understanding the cancellation policy associated with each booking before making a reservation.

1.2 Cancellation Procedure

If you wish to cancel a booking, you must do so through the cancellation process provided on the Website. Any cancellation requests made directly with the Host will not be considered valid.

2. Cancellation by Sibi Lodge

In the event that a Sibi Lodge cancels a confirmed booking, we will make reasonable efforts to assist the Guest in finding alternative accommodations. If the Guest chooses not to accept the alternative options provided, we will refund the full booking amount to the Guest.

3. Refunds

3.1 Refund Processing

Refunds for eligible cancellations will be processed as follows:

(a) If the booking is canceled before the specified cancellation deadline set by the Sibi Lodge, the refund will be issued in accordance with the Sibi Lodge's cancellation policy.

(b) If the booking is canceled by the Sibi Lodge or due to unforeseen circumstances such as property unavailability or safety concerns, the full booking amount will be refunded to the Guest.

3.2 Refund Method

Refunds will generally be issued through the original payment method used for the booking. The time it takes for the refund to be credited to your account may vary depending on your financial institution.

4. Non-Refundable Bookings

Some lodges may offer non-refundable bookings, which means that no refund will be provided in the event of cancellation. Guests are advised to carefully review the booking details and cancellation policy before making a non-refundable reservation.

5. Disputes

In the event of any disputes regarding cancellations and refunds, we encourage Guests and Hosts to communicate directly with each other to reach a resolution. If a dispute cannot be resolved amicably, you may contact our customer support for assistance.

6. Changes to the Policy

We reserve the right to modify or update this Policy at any time, without prior notice. The updated Policy will be effective upon posting on the Website. Your continued use of the Website after the posting of any changes to this Policy constitutes your acceptance of those changes.

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